Adobe Creative Suite Won't Download On My Mac Os 10.13.1 Why?



macOS Catalina (macOS 10.15) requires apps to be 64-bit. That means older 32-bit apps will no longer run.

Why?
  • Ever since I upgraded to Mac OS High Sierra 2 weeks ago, Photoshop, InDesign and Illustrator has been hanging on me, sometimes for a few seconds and sometimes for more than 5 minutes and I have to force shutdown and restart. Why is there this incompatibility.?
  • I also made the disastrous upgrade to Catalina (10.15.5) onto my Macbook Pro about a month ago, losing Microsoft Office, Adobe Creative Suite CS5, ability to create pdf’s and last but not least, was unable to download the latest photos from my Canon Rebel XSi 450D and who knows what else I will find I have lost.

Find current information on Creative Cloud support for various Mac OS X versions here. And learn how to install previous versions of Creative Cloud apps if needed. For information on the most current version of Creative Cloud, see What's new in Creative Cloud. For details about supported software.

  • InDesign CS6 is 32-bit so it will not work on macOS Catalina.
  • Illustrator CS6 is 64-bit, but I’ve read that it has 32-bit dependencies so I’m not sure if it work on macOS Catalina (I have not tested it myself).
  • Photoshop CS6 is 64-bit and should work on macOS Catalina.

Adobe’s Creative Suite was retired years ago and is not supported. If you want to continue using Adobe’s creative apps (InDesign, Illustrator, Photoshop, etc.) you must join the Creative Cloud or remain on an older version of macOS (Mojave or prior).

Disclosure: If you make a purchase using my links to Adobe’s website, I may earn a commission (which helps support me).

Time to Move On

If you’re still using InDesign CS6 or Illustrator CS6 you have to make a change. You have two options:

  1. Join the Creative Cloud. You get access to the same apps you’re used to (but newer versions). Apps are installed locally on your computer and your access files the same way you did in CS6.
  2. Stop using Adobe apps and switch to something else. While this may be an option for casual users, it won’t be so easy for professional users that have to exchange files with other workers/clients and are used to the extensive feature set typically found in Adobe apps.

Other Options?

If you’re looking for alternatives to Adobe apps, here are some to check out:

Adobe Creative Suite Won
  • Affinity Publisher (Mac and PC): Page layout app (similar to Adobe InDesign) for designing print layouts such as books, magazines, etc.
  • Affinity Designer (Mac, PC, and iPad): Vector design app (similar to Adobe Illustrator) for designing websites, apps, UI/UX, etc.
  • Affinity Photo (Mac, PC, and iPad): Photo editor (similar to Photoshop).

Which Creative Cloud Plan is Right For You?

Adobe has a free 7-day Creative Cloud trial. Yes you read that right, only 7 days. After that you must decide what apps you want:

  • Full Creative Cloud: You get access to essentially all of Adobe’s creative apps: InDesign, Illustrator, Photoshop, Lightroom, Acrobat, XD, After Effects, Premiere, and many more.
  • Photography Plan: (Also good for web designers who only want Photoshop). You get Photoshop and Lightroom for a lower monthly cost.
  • Single App: You can get apps individually. Prices vary depending on the app.

Product activation is a technical measure that helps protect Adobe against unauthorized copying of its software. Activation is mandatory. If you do not activate the software, then eventually you will be prevented from using it.

At the time of installation, this product and your computer create an activation number which, along with the product serial number, is provided to Adobe during the activation process.

This product can tolerate changes to your computer's configuration. Minor reconfiguration of your hardware after the activation will not require an additional activation. If you replace or overhaul your hard drive, or if you remove this product from one licensed computer and install it on another licensed computer, you may be required to activate this product.

If you choose to activate using the internet, make sure your internet connection is established.

To verify internet connectivity, from within Safari, navigate to www.adobe.com/. If this fails, then please contact your Internet Service Provider for assistance restoring your Internet Connection.

During the activation process, Adobe Creative Suite 3.0 uses a port to connect to the activation site at http://activate.adobe.com to confirm that the maximum number of activations have not been reached.

To verify any potential proxy problems do one or more of the following:

Adobe Creative Suite Won't Download On My Mac Os 10.13.1 Why Mac

  • From within Safari, navigate to https://createpdf.adobe.com/.
  • From within the Terminal application, type ping practivate.adobe.com and press Enter. You should be able to resolve the internet protocol (IP) address for the web site. The address should appear in the Terminal window as a set of 4 numbers to the right of the web site name:
    PING practivate.adobe.com (192.150.14.67) with 56 bytes of data.
Mac

Adobe Creative Suite Won't Download On My Mac Os 10.13.1 Why Windows 10

If either of these tests fail, then configure proxy settings for Internet access in Network System Preferences. If you need assistance with this, then please contact your Internet Service Provider or IT Administrator.

Adobe Creative Suite Won't Download On My Mac Os 10.13.1 Why Pc

Retail copies of Adobe Creative Suite 3.0 use TCP port 443 to activate. You may need to add this information to software or hardware-based firewalls in order for the activation process to complete successfully. Please contact the software or hardware firewall manufacturer for configuration information or contact your IT Administrator.

4. Deactivate Adobe Creative Suite on another computer.

In order to run the Adobe Creative Suite 3 on a computer other than the one that the software was originally installed on, you must deactivate the software. To deactivate, launch one of the Suite applications, excluding Acrobat 8, and choose Help > Deactivate, then click the Deactivate button. Deactivation affects all suite components on the computer. You will not be able to run any components on the computer unless you decide to reactivate. Deactivation requires an internet connection and cannot be cancelled once started.

If you do not deactive the software and try to activate the software on multiple computers concurrently, then you will see the following alert message:

Adobe creative suite won

'Too Many Activations. The maximum number of activations allowed for this copy of [product] has been reached. Please do one of the following:
-- Deactivate. You may deactivate your copy of [product] that has been previously installed on another computer and reactivate it on this computer. To do this, launch [product] on the other computer and choose Help > Deactivate, so it can be activated on this one.
-- Buy another license. Click the Buy Online button to be redirected to the Adobe store, or click the Enter Serial Number button if you have a new serial number to enter.